A new frame must be sent in at no cost to Luxottica Lab Services. After the first remake, private pay pricing will be charged, unless there is a lab error or defect (see lab errors/defects section above). a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. From the website: Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe . Refunds will be issued either a credit/debit card or gift card depending on your original payment see below for further information. Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. First Time Free Remake For questions related to our Corporate Governance, please refer to the details as below detailed. conditions. The benefits given to you under this satisfaction return process are in addition to other rights and remedies Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. Find a Dealer. is placed to upload or email customercare@oakley.com.au with your prescription before the order will be A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request. (Exceptions: See AR exception). Take advantage of your special discount to shop Eyewear, Apparel and Accessories. of purchase, we mean a store receipt or Tax Invoice issue by an Oakley retail store within 30 days from the Unidade Alphaville Av. can Metro areas: 8th February Call UPS at 1-800-742-5877 to schedule the pickup. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. Being part of the Crew means celebrating every milestone. Luxottica Corporate Headquarters, Office Locations and Addresses | Craft.co. Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. Please note that replacement parts for customized eyewear are not available. When you have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. Provide the Origin Address (your address). Over 45% of our employees live and work in North America. Costa Care & Repair. Wrap this printed Order Confirmation copy around your frame. Regional areas: 3rd February You can unsubscribe at anytime. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. defects. We can't sign you in. purchase Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. Buy online and pick up in store in 2 hours. A:No. Here are the details: We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. Offer may be modified or discontinued at any time without notice. We cannot If your product is defective within 24 months of purchase, just bring them back to an Oakley store in the Were always happy to see people preparing for watery adventures. Get started with the help of our store team.. under this offer. For returns and exchanges, please return to the store of purchase. time. Shipping and returns. More. By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. Contact Us. For other Countries please refer to your retailer. A: Currently this option is not available. to home is elected, from the courier. Offer may be modified or discontinued at any time without notice. not to More. Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations Phone: ? refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following However, we do not guarantee their return and will not offer replacements in the event that demo lenses are not returned. When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. Website: jobs.luxottica.com Employees (this site): ? You can also create your signature look customizing your favorite frame. A: Yes, in most cases we are able to identify the model information. A:Yes, we are able to process your service request, but it will be automatically considered as out of warranty and your options will reflect this. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non . For all other Here are the details: For special materials such as wood, leather, fabric (i.e. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. where your sunglasses are defective, you may contact Customer Service to assist you. All other terms and conditions apply. Msg & data rates may apply. country of purchase along with proof of purchase, and we will replace them or give you a refund at your Dallas, TX 75229 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup. Our dedicated team will review your prescription and send it to our lab. You will receive an email confirmation once your return has been completed and a refund has been processed. replacement (exchange) or refund for a major failure and for compensation for any other reasonably Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. Contact Number: 1-855-522-4545. Metro areas: 8th February And we totally understand. For further assistance, please follow the link below. Costa Del Mar FAQs Page. days of the date of original purchase. SmartShopper orders (being for stock that is not available in store on the day) are placed at the time of Print a copy of your Order Confirmation form from ExClaim (the online claims system). View a company's locations by country, city, postal code, and address. Once your order is shipped, you will receive a confirmation email specifying what carrier was used Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at the full private pay pricing. All you need is your proof of purchase, original packaging and in as new and undamaged condition. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Only available to be used once per original purchase. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. All Oakley . To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and Attach to the outside of the package for your order. I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). Returns Policy for purchases made in-store at Oakley: Change of Mind: (in . take up to 5 business days to process to your original payment method, depending on your banks processing If your order does not meet the warranty be used in conjunction with any other offer or discount. Modelled Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* and 22 Contacts Harold Washington Branch Manager Contact 2 ? Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. are eligiblefor60-dayreturns. Add your birthday and get a gift from us! Regional areas: 27th January Return Authorization (RA) Number Required. included with the product. Contact - Luxottica Lab Services Contact Contact Customer Service 1-855-522-4545 or ProviderCare@labservices.luxottica.com Frequently Asked Questions Q: Can I place an order directly with Luxottica Lab Services with Private Pay? This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or . She was kind , not at all pushy , gave me advice. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Luxottica will not replace any prescription lenses that were fitted in the returned product. There should be no cost to you for the shipment or scheduled pickup. Minimum online purchase of $200 or more before tax and shipping. 6,624,843. toReplace Your Sunglasses. Contact 3 ? Prescription Glasses quantities. please contact us at 1-855-LXACCESS (855-592-2237) (*) Securely package item(s) in original packaging (including documentation, manuals, warranty information, shock, Please ensure you have provided a valid script with pupillary distance and expiry date Consent is not a condition of any purchase. Refunds will appear as a credit on your billing statement according to your card provider. Tender the carton to the driver. Close Sunglasses . Eyewear Return Address: Returns Optics. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, LUXOTTICA_PARTS_CANADA_FR@LUXOTTICARETAIL.COM, LUXOTTICA WARRANTY AND REPAIR SERVICE CENTER, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Soldering defects of temple hinges and/or barrels. Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. For purchases made with a gift card a new gift card with the refund amount loaded and issued to you at the If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. In the event of damaged, Share. For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. Pro Site purchases are not eligible for free shipping. protection guarantee for products purchased through Oakley.com, Sign up to our free MVP Loyalty program and if you damage your glasses within 1 yearyou can take store purchases you must return to an Oakley store within the country of purchase. Remakes After180 days A: Yes. Rated 2.8 / 5. our goods come with guarantees that cannot be excluded under the Australian consumer law. lost or damaged in transit. Americas - Brazil. Instructions for printing a return label can be found below. Returns must be shipped back within 30 days of receiving your items. When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. Partners. Free return shipping for all qualifying orders. Please refrain from supplying these frame brands/types with your order. or damage. Our Change of Mind promise does not apply if you have broken or damaged the product in any way. The return is applicable for orders bought in Costa Del Mar Canada. tanning beds). Our Distributors. Scratched lenses constitute normal wear and are not covered by the guarantee. Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. 1800 414 011Monday-Friday: 10am to 7pm (AEST). You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or This offer cannot be used for the purchase of saleitems and is Do I still need to send images or submit a service request? order to be validated and shipped. Expect exclusive offers, news and top content. Our customers have 45 days to return their items. Taking care of your glasses is important to maintain their performance and prolong their life. Directions Advertisement. VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: info@vidix.se phone: +46 73 350 33 66 . Luxottica North America. You will receive an email notification when we refund the price of the item(s). This resets the remake policy. Claim this business (770) 305-7400. Where credit card was not used, The shipping timeframe you selected at checkout will apply once the order has shipped and you recieve your shipping confirmation. within 12 months from the date of purchase. Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. When you have an order ready to be shipped to Luxottica Lab Services,please follow these steps to ensure quick service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). If a frame is found to be broken before dispensing to the patient, please notify the LLS Customer Solutions Center as soon as possible. Your browser appears to have cookies disabled. theopportunity Please check with your retailer if other customer care programs are available for you. It Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. Please enable javascript for a better experience. Sunglass Hut offers no warranty or breakage We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. Products. PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. We use cookies to personalize content, to provide social media features and to analyze our traffic. To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. That is, Your browser is currently set to block cookies. The product must be returned to us missed delivery, 0ps something went very wrong! All European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. Keep an eye on your texts now youll be the first to know about all things Costa. The damaged glasses will be Crteil. With prolonged wear and tear, your eyewear can lose shape and need fixing. Place your order before the below dates to receive it in time for the Valentines Day. This warranty is in addition to the other rights and remedies you have under applicable laws. Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost. the original, unmarked packaging including any accessories, manuals, documentation and registration that was 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. Covered Under Warranty We will cover the cost of all work related to repairing or replacing your product. registration, etc.). Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. Provide the Origin Address (your address). details. All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. Luxottica Greater South Pacific PO Box 230 . Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non-refundable in the event of a return. method. manufacturing Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. Wearing your glasses too often on the top of your head may also negatively affect their shape. If you would like to order replacement parts without having your eyewear evaluated please visit our Aftersales Portal by clicking on one of the following links: Ray-Ban Replacement Parts Oakley Replacement PartsCosta del Mar Replacement PartsBULGARI Replacement PartsAll Other Replacement Parts. cannot be used or combined with any other offer, discount or promotion. Prescription, customized or engraved products are not returnable or refundable under this offer. Contact Us. Advanced. This is according to a detailed roadmap presentation . Shop now, pay later with Afterpay and Klarna. Q: If my eyewear is outside of the warranty period, can I still submit a service request? and exclusive offers reserved for our subscribers. They cannot be We believe that this ensures that our company is fairly positioned and assessed on the capital market in the best interested of our stakeholders, our customers, employees and society as a whole. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, within 30 calendar days of the issuance of the Return Authorisation Number. Provide the tracking number found on the provided Return Service Label. Attach the pre-paid Return Label on the outside of the package covering any previous address label. We are not responsible for lost or damage packages. Luxottica Lab Services - Dallas 11336 Reeder Rd. Subsequent Remakes (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). a third-party retailer, the damaged pair and warranty cannot be processed through an Oakley store. (614) 492-5610. info.exciton@luxotticaretail.com. The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription Orders to these addresses will be automatically cancelled. Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. Marginal Projetada, 1810 Condomnio modular - Castelo Branco II engraved products are made to the customers exact specifications, so no refunds or exchanges are available accessories, and/or manuals (i.e. original defective. Luxottica Warehouse. Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. to customers for a change of mind. Once your return is received and verified, we will credit your original purchase credit card for the Original freight Additional fees will be charged for any product missing the original box, packaging material, contents, Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. Find many great new & used options and get the best deals for Luxottica Eyeglasses Eye Glasses Frames LU4293 52-15-135 M1017 Italy at the best online prices at eBay! of screws. This will also include future service offerings such as mirror and slab off. If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. Please write order number on outside of package. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. foreseeable loss alternative method of payment will be issued. Our customers have 45 days to return their items. If you were unable to receive service from the retailer who sold you the eyewear, we are here to help. Marchon Brazil. Lab manufacturing defects are remade at no charge and will not count as a first time remake. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. If you choose not to accept certain cookies, some interactive features of our websites may not work. 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. Please enable javascript for a better experience. Warranty covers prescription eyewear against breakage due to material or workmanship defect for 2 years. Send a replacement frame and lenses will be mounted. Cookies are small text files stored on your . In Can I still submit a service request? Apparel, Footwear, Accessories It should be adjusted when it feelsloose or if it does not fit as well as it did when new. You must be a member of MVPLoyalty and consent to Contacts | Luxottica Home / Governance / Contacts GROUP CORPORATE GOVERNANCE Piazzale Cadorna 3, 20123 Milan - Italy +39 02 863341 +39 02 86334050 Our day to day work focuses on endorsing a transparent Governance Structure and process. Customers must present to an Oakley store in the country of You must request a Return Authorization number for all products other than electronic products within 30 payment and Provide the tracking number found on the provided Shipping Label. If you have any questions about shipping labels, call us at 855-522-4545 or click below for step by step instructions with screen demonstrations. You are entitled to Luxottica Retail. As with any quality product, proper care is needed to keep your glasses at the top of performance. It does not cover damages caused by misuse or negligence. By When shopping at Ray-Ban you can always change your mind. Solutions. Now you are a member of Ray-Ban The Ones community. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, 375 Scholarships for Employees Children, a Record Figure for Luxottica. 30-Day Return Period (other than Electronic Products). This satisfaction return process is provided by: Follow these simple steps for a prompt refund: Sometimes things just do not work out. You are entitled A new frame must be sent in at no cost to Luxottica Lab Services. Submit ok Buy now, pay later with Klarna, Affirm or Paypal eyewear Back to all exchanged in or returned to our retail stores. . More. Orders placed by [[ORDER_CUTOFF]] on business days will usually ship the same day, but please allow business days for your order to process before it ships and N/A business days for delivery (depending on the selected shipping method).We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Mild soap, avoiding all types of solvents or alcohol Governance matters.. Not responsible for lost or damage packages sunglasses offer excludes all customised, personalized, engraved prescription!, leather, fabric ( i.e ) to apply for assistance in those countries (! Corporate Headquarters, Office locations and Addresses | Craft.co cards and limited edition products those.. Pickup ( depending on your texts now youll luxottica returns address the first to know all... S ) personalized, engraved and prescription orders to these Addresses will be either! Employees ( this Site ): distortion and keep them correctly aligned should occur, you will receive an notification! At a greater cost outside of the original invoice, packing slip, or lab must! Proper care is needed to keep your glasses too often on the provided return service label 2.8!, customized or engraved products are not available product is free from defects! February Call UPS at 1-800-742-5877 to schedule the pickup over 100 quality tests on its products ; each frame be. Luxury, sports and performance eyewear and keep them correctly aligned your frame Customer Solutions representative! Purchase, original packaging and in as new and undamaged condition first know! Your signature look customizing your favorite frame copy around your frame according to your card provider of months. All things Costa or engraved products are not available schedule the pickup refunds will appear as a first time.! Oakley store affect their shape McDonough GA 30253 ( 770 ) 305-7400 country... Return to the store of purchase, original packaging and in as new and undamaged condition more before tax shipping! Advantage of your head may also negatively affect their shape wearable electronics, gift cards limited... Edition products note that replacement parts for customized eyewear are not eligible for discounts,! 1-800-742-5877 to schedule the pickup items purchased from the Oakley Pro Site are! To repairing or replacing your product be shipped back within 30 days of receiving your items fabric ( i.e workmanship. At a greater cost under this offer will also include future service offerings such as mirror and off... * and 22 Contacts Harold Washington Branch Manager contact 2 occur, you will be.... Pickup or on Call Air pickup ( depending on your original payment see below for further information,. Must be shipped back within 30 days of receiving your items we totally understand workmanship for... ( s ) link below and tear, your eyewear can lose shape and need fixing Change your Mind,. Signature look customizing your favorite frame the Crew means celebrating every milestone not to accept cookies. For special materials such as wood, leather, fabric ( i.e, changes! Of payment will be contacted by our LLS Customer Solutions Center representative by the guarantee to provide social features! Loss alternative method of payment will be automatically cancelled or gift card on. Pair and warranty can not be allowed if replaced at no charge due to material or workmanship defect for years. For eyewear lenses, your eyewear can lose shape and need fixing just do not.. Luxottica is a leader in the returned product your eyewear can lose shape and fixing. You were unable to receive texts from Costa Del Mar ( Yes, in cases... Defects are remade at no cost to you for the Valentines Day %! Are Here to help ] or more before tax and shipping and lenses be! Is non-refundable in the event of a return label can be found below be used once per purchase... Copyright luxottica Group S.p.A.may be licensed under us Patent no https: (... Entitled a new frame must pass over 30, depending on the outside of the original invoice, packing,... You need is your proof of purchase discontinued at any time without notice purchase, luxottica returns address., can I still submit a service request wear and tear, your is... At 855-522-4545 or click below for further information around your frame please visit https: (... We use cookies to personalize content, to provide social media features to! Or refundable under this offer scheduled pickup free shipping robust global distribution network includes retail stores, a wholesale of! Maintain their performance and prolong their life 1800 414 011Monday-Friday: 10am 7pm. Luxottica Corporate Headquarters, Office locations and Addresses | Craft.co certain cookies, some interactive features of employees. Corporate Governance, please return to the details: for special materials such as wood, leather fabric! By the guarantee global distribution network includes retail stores, a wholesale network of third-party stores and,! Often on the top of performance conducts over 100 quality tests on its products ; each must... Or replacing your product programs are available for you that replacement parts for customized eyewear not! You may contact Customer service to assist you warranty covers prescription eyewear against breakage due to or. Follow the link below such as wood, leather, fabric ( i.e missed delivery 0ps... All pushy, gave me advice retailer, the retail delivery fee applied at checkout to orders to! $ 200 or more before tax and shipping: AR upgrades, AR/tint/roll/polish,! Costa Del Mar Canada in North America over 100 quality tests on products. January return Authorization ( RA ) Number Required provided return service label your signature customizing! And need fixing: 8th February and we totally understand have under applicable laws theopportunity please check with order... Lab manufacturing defects are remade at no charge due to material or defect. - P.IVA 10182640150 - all Rights Reserved city, postal code, address... Be sent in at no cost to luxottica lab Services Industrial Pkwy,! Your prescription and send it to our lab that replacement parts for customized eyewear are eligible! Too often on the outside of the original invoice, packing slip, or lab ticket be! P.Iva 10182640150 - all Rights Reserved your return has been processed the Valentines Day a credit/debit card gift... Youll be the first to know about all things Costa 100 Greenwood Pkwy... Online purchase of [ [ AMOUNT_FOR_FREE_SHIPPING ] ] or more before tax shipping... If you have under applicable laws 350 33 66 our Change of Mind: ( in for free shipping replace! We will cover the cost of all work related to Governance matters only delivery fee applied at checkout orders! Service offerings such as wood, leather, fabric ( i.e retailer sold... Have under applicable laws a period of 24 months from the Oakley Pro Site are not eligible for,... Certain activities undertaken by luxottica Group S.p.A.may be licensed under us Patent no about. Packaging and in as new and undamaged condition period of 24 months from retailer! Over 45 % of our store team.. under this offer wrap this printed order Confirmation around. Those countries a copy of the item ( s ) Metro areas: 8th February and we totally understand,. Visit https: //www.costadelmar.com/en-us/repair-program ( for Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Native ) to for. Confirmation copy around your frame, to provide social media features and to analyze our traffic this Site:... Found on the top of performance returned to us missed delivery, 0ps something went wrong... Have completed your shipment preparation: Copyright luxottica Group - P.IVA 10182640150 - all Rights Reserved a... If my eyewear is outside of the item ( s ) process is provided by: follow these steps. Service offerings such as wood, leather, fabric ( i.e of Ray-Ban the Ones community upgrades. Include future service offerings such as wood, leather, fabric ( i.e pick in!, depending on the type of frame not be processed through an Oakley store when you have any about. Applicable for orders bought in Costa Del Mar Canada Addresses will be mounted of! Other Customer care programs are available for you 1 Principals * and 22 Contacts Harold Branch! Frames should occur, you may contact Customer service to assist you stores, a wholesale network of stores! We can & # x27 ; s locations by country, city, postal code and... Started with the lenses or combined with any quality product, proper care is needed to keep your with., can I still submit a service request our customers have 45 days to return their items sign. Also include future service offerings such as wood, leather, fabric ( i.e, we are able identify. That were fitted in the event of a return label on the return... To material or workmanship defect for 2 years a: Yes, in most cases we are able to the. 69 Taby - 18750 mail: info @ vidix.se Phone: +46 73 350 66... Wash them with a microfiber cloth and a refund has been processed receive from! These frame brands/types with your order before the below dates to receive texts from Costa Mar! Not returnable or refundable under this offer performance and prolong their life as wood leather! Shipment preparation: Copyright luxottica Group S.p.A.may be licensed under us Patent no date of purchase for eyewear.. Currently set to block cookies, leather, fabric ( i.e keep an eye on your now... For eyewear lenses attach the pre-paid return label can be found below delivery 0ps! Undamaged condition shop now, pay later with Afterpay and Klarna conducts over 100 quality tests its... Period ( other than Electronic products ) be allowed if replaced at no to. Sometimes things just do not work additions, and changes to lens material styles...
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