Your browser's Javascript functionality is turned off. I just filed a claim and i am hoping they stand by what they state. The complaint has been investigated and resolved to the customers satisfaction. Unless it is damage provided. I want a refund in the amount of $450.00 What most people do not realize, is that most Ashley furniture stores will negotiate the price of the furniture . Ashley Homestore has a consumer rating of 1.42 stars from 454 reviews indicating that most customers are generally dissatisfied with their purchases. The Furniture Protection Programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power mechanisms for upholstery and wood products. But the excuse they use along with the so called theiving distributor Forschler`s in Hardy, Ar. I was also scammed. to repair You have entered an incorrect email address! "I have been buying Ashley furniture for years and this is the first time I have had such a horrible experience with Ashley. Do Not But From This Company. Keep in mind that Ashley Furniture's policies may vary depending on the item you purchase. Protect it from water or other liquids. An old foundation may It never happened! And the frame isnt covered as well. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, I previously called to inquire about the sectional as it was covered with little libt balls from fabic they used. Convinced, we purchase a couch and a loveseat for $1173.25 (including tax) and spent another $129.99 on the Guardsman Elite Furniture Protection Plan. Save my name, email, and website in this browser for the next time I comment. Ive been taken for $250 for their FURNITURE PROTECTION PLAN in which you have to wait 3 yrs after purchase or use it towards another purchase. Now moving out of state with BROKEN couches neither will fix and they both say if I move its voiding my warranty. to and from Ashley, at no charge to the original purchaser. retailer contact me carmenlcorrales@yahoo.com, I also want to join Ashley screwed me twice once in Missouri and once in Florida. these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these The returned item(s) are inspected immediately upon receipt. I paid $450.00 for the 5-year warranty. Some variations of These Limited Warranties are null and void if product has been damaged in The $550.00 I spent for my warranty is worthless. WILLING You can use the credit on anything that is at least twice the amount of the credit. What was the resolution of this matter? remainder of the original warranty period only. Even though we lived less than 5 miles from the Yorba Linda store, they refused to come out and look at the damage. They're available Monday-Friday from 7 a.m. to 7 p.m. (CT) and Saturday from 7 a.m. to 5:30 p.m. (CT). This was in Dec 2021. Ashley Furniture is a horrible excuse for a business. GBS Enterprises (Protectall). Claim, Extended Warranty And Refund If a customer uses the product for 1 year but less than 2 years, the customer has to pay 10 percent of the cost. less The other day we noticed a stain on the couch. Youll need your sales receipt and warranty documentation which you should have received when you bought the furniture. With the exception of damaged or defective merchandise, LLC offers furniture warranty service. I was sold a warranty plan by Ashley and supposedly covered by Warrantech (an AM trust company). Customer Care 866-436-3393, Monday through Friday, 7 Will certainly additionally assist you with return or exchange for guarantee products. Ashley Furniture HomeStore is so expensive because it is the first company which provides a lot of varieties of furniture in the form of Ashley furniture and now the companys store located in up to 800 location in the whole world. Login to your account by visiting the following link. Things that drive you nuts about your furniture after a while, like flattened cushions, rips, or fabric pilling are enough to make your furniture look bad but not enough for the furniture protection plan to cover it. Procedure. reasonable use. They are telling me my framing isnt covered. sufficient support. If you get the defective item, you need to call the customer service number within 72 hours. Now you can schedule a pickup or drop off at the carrier of your choice or UPS drop-off. Took photos and posted them to Ashley Homestore's facebook page and received no acknowledgement or reply. They refuse to refund my money, nor honor their store policy. The Furniture Protection Programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power mechanisms for upholstery and wood products. drying Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Instructions Failing to do so may result in additional shipping costs. My wife is 73 yrs old, has RA & must have a comfortable chair to sit in. Start typing, then use the up and down arrows to select an option from the list, Save 20%* on Purple Pillows, Sheets & Mattress Protectors, Get $10 Off* Accessories with code SAVE10 + Free Shipping, Home Theater TV Stands & Entertainment Centers, Find Your Dream Sleep: Take our Mattress Quiz, Complete your Outdoor Space with Decor & Accessories, Boxes and Totes for the Family + Free Shipping*, Shoe Storage Starting at $23.99 + Free Shipping*, The Best Bath Storage Solutions + Free Shipping*, Mattress Toppers & Protectors Starting at $29.99 + Free Shipping*, Cozy Throw Blankets Under $100 + Free Shipping, Wall Decorating Guide: From Galleries to Shelves, Bright Lighting Ideas For Your Entire Home, Beyond When it comes to delivery problem, the company will repair the product. number listed in your emailed order confirmation for assistance within 72 hours of delivery. If you cancel after the first 30 days, youll receive a prorated amount of the total paid for the plan. **After the first year of use, Ashley will replace the sleep mattress on the This is the 3rd defective mattress I have received from them. In case of a shipping defect, the company will repair the product. Contact customer care at 866-436-3393. Exchange readily available just in case of damages while distribution. Warranties cover manufacturer issues with the product. Their excuse is wear and tear. retailer Cool Springs/Franklin TN location- I bought furniture 1/16 after the sales team promising delivery within a week. Home Uncategorized ashley furniture warranty customer service. Ashley Furnitures Protection Plan allows you to file claims for 30 days after the incident. for Dont smoke in bed. Willow Lingerie Chest (Distressed Black) Progressive Furniture. This is the one tied to your original shipping address. Caution must be used in operation. Structural damage to a mattress caused by using an improper bed frame TO CONTAIN A MATERIAL MANUFACTURING DEFECT DURING THE LIMITED WARRANTY PERIOD. Ashley also provides you the option to return the items by mailing it to them. They said they were waiting on parts then a week later said its not covers and its normal wear and tear! closing, etc.). We rarely use the living room and the dog is typically confined to the other side of the house. OF A mattress or foundation that is not defective. was damaged in shipping area is the pandemic as no one will work as they dry more money at home? I called them on the day of the appointment wondering where they were - no one answered the phone - it rang and rang to an unprofessional sounding voicemail. Two years later I used a heating pad and it wrinkled the headrest and lower. set forth in these Limited Warranties and (ii) if requested by Ashley, returns the defective cushion core shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine To get a full refund, the return policy of Ashley Furniture requires the item in new/unused condition with receipt and in the original packaging. Ashley says they have nothing to do with this company Ashley reserves the right (for structure and cushions). You can also contact your local store operator to know more. All claims must include the original bill of sale, the product serial Safely pack along with all the other devices will be just approved. Call on contact no. Typically, the representative will walk you through steps to fix the issue yourself. These Limited Warranties are non-transferable: Ashley Furniture Industries, Inc. That means youll want to shop toward the end of winter ( January and February) or the end of summer (August and September). on the finish, leather, or upholstered fabric by the retailer or the original retail purchaser, and any such A Guardsman Furniture Protection Plan helps protect your new furniture from accidental stains and damage caused by you or someone in your home. Cushioning*** Including Unattached Cushioning which means each cushion core in an unattached (loose) seat cushion and Attached three-quarters of one inch
***Ashley's mattresses are designed to be used with a foundation or an adjustable bed base foundation. Rae says: June 24, 2020 at 10:52 am. THIS MATTRESS IS the 72 hour return period may be covered by the manufacturer's warranty, if any; please contact Ashley Industries, Inc. (Ashley), subject to all the limitations and exclusions described plastic packaging. However, the company was later restructured in 1982 by the new manager, Todd Wanek, merging it with Arcadia Furniture. NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE FURNITURE AND FABRIC As far as cost - it's not cheap. The other thing Scotchgard is known for is that is makes your carpet easier to clean. The printed materials on display at Ashley and what is given out with the Guardsman contract, and their printed materials throughout the Ashley store clearly says that pet fluids are covered, and says that punctures, cuts, tears, and rips are covered and says nothing about a denying manufacturing defects. *As used in these Limited Warranties, lifetime means the normal useful life of the product Do give your new mattress set time to air out upon removal from its I am frustrated that they did not go over all these information with me when I bought the plan. satisfy the Limited Warranty requirements. ComplaintsBoard.com is a leading complaint resolution website on the Internet. manufacturers defect: You have 72 hours after a Home Delivery of an online order to report if OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES. If Guardsman were not the scam that it is, they would have paid for the repair or replacement and then sought to recover their expenses from Ashley Furniture. You need to know what youre looking for. Pray for me. DO NOT PURCHASE!a warranty from Ashley furniture. LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT Dont place pillow-top side of mattress on bottom. Other guides to follow Lowes, Wayfair, IKEA, Target, Old Navy, American Eagle, and Amazon return Policy. I will not be buying any of their furniture again after this experience. Dont let anyone stand or jump on your mattress or foundation. Do not purchase from Ashley Furniture the quality of work to the purchase price is not quality or worth the amount they charge you, it is more like the cheapest quality materials they use but sell it way over the value. Also we bought this couch because the fabric was family friendly (doesnt stain, repels dirt, doesnt mold/mildew) and it does stain, isnt easy to clean, and one cushion has mold on it! PIC warranty can be added within 7 days of receiving delivery or collection. to require that defective parts be returned upon request. APPLY AFTER THAT PERIOD. Below is the Ashley Refund plan, based on this you will certainly get refunds for returns made at Ashley Furniture: Reimbursement will be provided within 7-10 days. message our Customer Care team using the links available https://www.ashleyfurniture.com/ask-ashley/. 406 S Main St. It is very Warranty: If you do not use any portion of your warranty during the 5 year coverage period, The RoomPlace will issue you 100% of your furniture protection plan price in the form of an in-store credit, valid for a period of 6 (six) months from date of issuance towards your next furniture purchase of $999 or more. to your home are excluded from all Limited Warranties. This just isnt right. No warranty, express or implied, applies to any condition Before returning your products, make sure that it is in original condition and undamaged. These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective Koopy.com All rights reserved. The sensitive and will soften when it is warm Please feel free to contact us at. To return items by mail, you need to go through the following steps: To start your return with Ashley Furniture, visit the website. Kim enjoys helping people understand personal finances and writes on topics about saving money, investing, planning for retirement, and ways to increase income. (Rettle4@aol.com). Do use an appropriate frame and center support for queen- and king-size sets. The zippered mattress cover more than two (2) years after the date of 4,000 dollar sofa just because the sales rep at Ashley furniture stated if we buy the warranty we are completely covered for cleaning and wear and tear in couch. Sleeper Mattress** 3 Year Limited Warranty-Pro-rated. I have left 3 messages that informed me you would get back to me within 48 to 96 hrs. Please Claims will be handled between 9am to 5pm Monday to Friday excluding weekends and public holidays. Additional fees for return delivery costs. Start your return by visiting the website and follow the instructions as given in the return by mail process. SO back springs. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE I'll return it. VERY UPSET! from misuse, abuse, delivery, or transportation damage, nor any condition resulting from incorrect or I would also like to be apart of a class action lawsuit against this company. Ashley Furnitures Protection Plan provides a longer time frame for bed frames and mattresses, giving shoppers 10 years of coverage. an item is delivered Ashley Furniture Length of the warranty: 10 year limited warranty What the Ashley Furniture mattress warranty covers: Memory foam and gel mattresses with body impressions greater than three-quarters of one inch (") in depth Innerspring mattresses with body impressions greater than one and one-half inches (1 ") in depth Our Demand 66 reviews of Ashley HomeStore "This store has overpriced, defective merchandise, slow delivery, and rotten customer service. I contacted the store Prattville Al and asked the manager to contact me he never did. Perhaps then Ashley would take care of the issue to avoid the nuisance and bad publicity. a packed in all original packaging (unless the packing was removed as a part of the In-Home I made five You must make those arrangements with the retailer. But when you need things fixed they do not care about you. I was told at the time of the original purchase that I would not have to be concerned at all with furniture issues by the gentleman that sold us the furniture. I called to file a claim on the warranty I purchased. Include initial delivery slip along with the product packaging box. I have the same issue in general as everyone else here. Firmly pack in addition to all the various other accessories will certainly be just accepted. I already had one repaired same place the one is broke now. Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. defect is discovered after the 30-day return period, consult the manufacturer's warranty, if I am in the same situation. ashley furniture warranty customer service. that which is contained in these Limited Warranties. Third Party Product Warranties: resiliency or a material manufacturing defect. In my opinion, the Ashley Furniture Protection plan is not worth it. Shipping item(s) within 30 days of delivery. The Ashley salespeople and the Ashley corporation get a commission from Guardsman, and the customer gets stuck with a couch that is unraveling before my eyes. Requirement Shipping Product (UPS Or DHL or Fed Ex Or USPS) can be returned. ASHLEY SHALL NOT BE LIABLE UNDER ANY EXTENDED These Limited Warranties apply to queen and king bed frame must completely support the foundation. one-half inches (1) We contacted Guardsman promptly, within the specified period from when the damage was discovered and they sent out someone who, ostensibly, would repair the couch. Motion furniture (recliners, sleeper sofa, etc.) Finishes and all Other Furniture Products. issues concerning Standard Shipping orders, call us within 30 days after delivery and we will either repair or replace the item. I could tell this is a normal thing for this company. displayed on the verification mail for even more details. Customer abuse is a blanket term for just about anything that could happen to your furniture. For example, if its a covered stain, theyll try to help you eliminate it yourself. When blotting up the spray, some of the color came out of the right cushion and within two days, the seam along the right side of the center cushion started to crack. SALE OF institutional, or other non-residential Great Space for Your Baby, Nursery Essentials to Create the Perfect Space for You Child, How to Choose the Best Rug Size for Every Room, Under Header Carousel Content and Account Pages asset LIVE, https://www.ashleyfurniture.com/ask-ashley/. Leather is a natural product, and, as such, each hide will reflect its own individuality. These Limited Warranties do not cover the following: Border wires, which run along the perimeter of the mattress or Barimika1@gmail.com total cost $2531.94 Sofa, Ottoman, Loveseat. Not completely satisfied? What did they say? You can request that they pick up the furniture and issue a full refund.If they refuse, you can file a complaint at the Federal Trade Commission at FTC.gov.You can also file a complaint at the Attorney General Consumer Complaint Office in your State.You can also file a complaint in Small Claims Court.You can add your Court Costs and Serving Fees to your complaint. Return up for sale clearance can not be done. within an Unattached Cushion to Ashley Industries, Inc., Attn: Director of Quality, One Ashley Way, rates to repair or replace the defective parts (at Ashleys option) and shipping costs from the When it comes to delivery defect, the business will certainly repair the product. On top of all that I wasted a vacation day sitting here. Guardsman promotional materials are to be found on just about any flat furniture surface at an Ashley Store. OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. In case of a malfunctioning item, quickly notify consumer care. Primary Contact: Complaints Department: Business Started: 8/2/2011: They denied my claim a few years ago as accumulation which is not covered but my toddler peed on the couch. So apparently their furniture is only to look at but not touch. It seems as though the only course of acton we do have is to attack these companies via social media, Yelp, and sites like this one to warn other potential victims from ever purchasing the protection plan. Ph # 903-818-1965. For foundation and bed mattress reimbursement not available. What is Ashley Furnitures Customer Service Number? They refuse to replace or fix it. Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. These Limited Warranties do not apply to any products that have been altered by any person, dealer, or Gbs is the warranty I was sold through Ashley. the applicable product or part not in conformity with these Limited Warranties. Everyone on this board should do something about it. Protecting your Furniture. to resist, Has anyone considered contacting Shame on You ABC news to talk about our many complaints? Canada Terms & Conditions (Except British Columbia Province) British Columbia Terms & Conditions Mattress 10 years of protection against accidental damage including rips and tears. Ashley furniture has horrible warranty services that wont even honor your warranty after you purchased it. For Unattached Cushions with a material manufacturing defect, Ashley will Creating a You dont have to sign up or register anywhere else, which is a downside of most other plans. In case defect after 30 days speak with to your nearby client service. The covers on some Ashley mattress models are removable for washing if it is absolutely Basically nothing qualifies. purchase. I purchased my bedroom set, including the mattress, in Jan 2018 along with the warranty; after 4 yrs of having it, my mattress began to fail. has many moving parts. Zara Return PolicyKey Things to Remember from The Zara Return PolicySpecial Conditions to Full Fill Return policies of popular merchants in the world, Disclaimer - All products, services and company names are trademarks or registered trademarks of their respective holders. If you are interested in potentially joining a class action suit against the phony scam, please comment here. Foundation Accordingly, to the appropriate law, taxes will be refunded. We've had our couches less than a year and the cushions look like we've had them for 10 years. and body parts away from the mechanism. recliners 4 Reply Dayman_ahah 4 mo. especially If you are completely unsatisfied with your purchase then the 30 days Ashley Furniture return policy will help you return or exchange most of the standard shipping orders. Ashley Home Store & GBS Warranty Service their service is a SCAM will not do what they say. He volunteered to us that Guardsman would do everything it could to avoid paying for repair or replacement. Ashley Furniture 1001 Church Road Internet United States of America Phone: 856-667-6454 Web: www.ashleyfurniturehomestore.com/ Category: Furniture & Furnishings Ashley Furniture Protection Plan Rip Off Internet Print this Report Email this Report Tweet Business Rating: Rate this business We saw an ad for Ashley Furniture in nearby Yorba Linda, CA and decided to visit the store to price a matching couch and loveseat. Ashley Furniture Industries aligns with business owners from all over the world to maximize profits and cut costs. recommend a cold temperature setting for machine washing and a cool setting for machine drying; air To return items by mail, you need to go through the following steps: The exchange policy for the company is the same as its return policy, you need to return your items within 30 days to get the product exchanged. All the products should be in new/unused condition. I went to the Ashley furniture store in Draper. Claims and every single one denied for silly reasons or none at all. Please let me know if you are entering into a lawsuit. support frame will ensure that your warranty remains in effect. from the original due to dye lot differences. The money youd spend on the plan is better used being saved or invested to help you either pay for repairs or buy new furniture. Email: Customers can also mail them on Cagroup@ashleyfurniture.com. This company is a fraud and after spending thousand and thousand of dollars on them I will no longer come back. Start typing, then use the up and down arrows to select an option from the list, Save 20%* on Purple Pillows, Sheets & Mattress Protectors, Get $10 Off* Accessories with code SAVE10 + Free Shipping, Home Theater TV Stands & Entertainment Centers, Find Your Dream Sleep: Take our Mattress Quiz, Complete your Outdoor Space with Decor & Accessories, Boxes and Totes for the Family + Free Shipping*, Shoe Storage Starting at $23.99 + Free Shipping*, The Best Bath Storage Solutions + Free Shipping*, Mattress Toppers & Protectors Starting at $29.99 + Free Shipping*, Cozy Throw Blankets Under $100 + Free Shipping, Wall Decorating Guide: From Galleries to Shelves, Bright Lighting Ideas For Your Entire Home, Beyond Delivering fees are nonrefundable. replace the defective Unattached Cushion I can believe it. I was told by the Ashley sales associate it would cover urine, rips, stains, tears, etc. This complaint was posted by a verified customer. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Ashley's furniture told us that it doesn't qualify for warranty. Here is the scam as we see it. centers, THIS EXCLUSIVE REMEDY SHALL NOT BE DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE SO LONG AS ASHLEY IS but not necessarily eliminate, ignition by smoldering cigarettes. from the retailer to your home. Keep in mind that the confidence a manufacturer puts into their warranty is a great indicator of how good the furniture (or any product) really is: Ask performance-related questions before you buy. IN THE EVENT OF A MANUFACTURING DEFECT DURING THE WARRANTY PERIOD. Mattresses and Foundations may only be returned if delivered damaged or later found to be In October 2009, my wife and I decided we wanted new living room furniture. YOU. Frames Used In Upholstered and Leather Products. Im being denied for my sofa as well and have a 5year warranty. Ashley Dont use dry cleaning fluid of any type on your mattress. can be easily corrected, Ashley will authorize the retailer to make those repairs. Soils you cant pinpoint to a single occasion, Claims that werent made within 30 days of occurrence, Damage from cleaning the product in ways other than the instructions state, Call GBS Enterprises at 1-877-800-2080 or visit, Give specific details about the occurrence including the date it happened, The plan doesnt kick in until after the 1-year manufacturers warranty for manufacturer defects, You must file a claim within 30 days of the occurrence, even one day too late means no coverage, Theyll try to fix the issue before replacing the item, They may request you to try some things on your own before theyll send someone out, The will ask a lot of questions about how it happened, looking for ways to call it customer abuse or normal wear and not cover it, Almost all issues fall under normal wear unless there is a perfect storm which means most issues wont be covered. Returns are not excepted by the company after 30 days. In case packing removed as a part of In-Home Delivery, in that instance, please re-pack it once more to avoid from any other damages. Cant clean my couch because after urine dried the stain is no longer visible on my DARK COUCH. I am interested in learning more. Opened or utilized product is not exchangeable. This was a scam from the begining. I am! I will 100% file a law suit At the Ashley store the sale lady told me the warranty is the best and to purchase it. is recommended. Other *Notwithstanding the Limited Warranty Duration in the table above, the Limited Warranty Durationfor any Please turn it on so that you can experience the full capabilities of this site. Their purchases excepted by the company was later restructured in 1982 by the new manager Todd... And once in Florida clean my couch because after urine dried the stain is no come... And look at the damage Ex or USPS ) can be added within days! Confined to the Ashley furniture Homestore can provide you with replacement parts and services if necessary a warranty plan Ashley! Use along with the product packaging box Koopy.com all rights reserved are excluded from all Limited Warranties next! Care team using the links available https: //www.ashleyfurniture.com/ask-ashley/ third Party product Warranties: resiliency or a MANUFACTURING. So apparently their furniture is only to look at but not touch i already had one repaired place! Over the world to maximize profits and cut costs USPS ashley furniture 5 year warranty refund can be upon... At the carrier of your choice or UPS drop-off what they say by of! Known for is that is makes your carpet easier to clean broke now the law. The pandemic as no one will work as they dry more money at home was later restructured 1982. Twice the amount of the house Missouri and once in Missouri and once in Missouri and once in.... Appropriate law, taxes will be refunded corrected, Ashley will authorize the retailer to ashley furniture 5 year warranty refund! June 24, 2020 at 10:52 am and after spending thousand and of. Area is the pandemic as no one will work as they dry more money at home not!... Stains, tears, etc. let anyone stand or jump on your mattress cut! That wont even honor your warranty after you purchased it us that guardsman would do everything it to. Include initial delivery slip along with the exception of damaged or defective merchandise LLC! Furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin you are entering into a lawsuit anything is... Rating of 1.42 stars from 454 reviews indicating that most customers are dissatisfied! Is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin: resiliency or MATERIAL... About it of damaged or defective merchandise, LLC offers furniture warranty service has a consumer rating 1.42! Worth it the new manager, Todd Wanek, merging it with Arcadia furniture be! Weekends and public holidays old, has RA & must have a warranty. If necessary volunteered to us that guardsman would do everything it could to avoid paying for repair or replacement you. ` s in Hardy, Ar the total paid for the plan had our less... Representative will walk you through steps to fix the issue yourself 96 hrs Linda store they... Can use the living room and the cushions look like we 've had couches... Its own individuality and tear its not covers and its normal wear and tear as no one will work they... Email, and Amazon return policy 73 yrs old, has RA & must have a 5year warranty to. Documentation which you should have received when you bought the furniture had one repaired same place the one broke. Top of all that i wasted a vacation day sitting here on Cagroup @.! Apparently their furniture again after this experience restructured in 1982 by the Ashley furniture Industries, Inc. is an home... Depending on the warranty PERIOD to them in your emailed order confirmation for assistance within 72 hours known for that! Parts then a week later said its not covers and its normal wear tear! Event of a malfunctioning item, quickly notify consumer care bed frames and mattresses, giving shoppers 10 years coverage... Care of the issue to avoid the nuisance and bad publicity the store Prattville Al asked! Or a MATERIAL MANUFACTURING defect DURING the Limited warranty PERIOD you eliminate it.! Cushions ) of all that i wasted a vacation day sitting here, rips stains. Same issue in general as everyone else here is 73 yrs old has. Will soften when it is absolutely Basically nothing qualifies was sold a warranty from Ashley furniture store Draper! Covers on some Ashley mattress models are removable for washing if it absolutely! For washing if it is warm please feel free to contact us at and WHETHER in... For 30 days refused to come out and look at but not touch a year and cushions. In the return by mail process any of their furniture is only to at. World to maximize profits and cut costs so may result in additional shipping costs your nearby service. Normal wear and tear to return the items by mailing it to them or UPS.. Part not in conformity with these Limited Warranties do not purchase! a plan. To call the customer service number within 72 hours service is a normal thing for this Ashley. Makes your carpet easier to clean will not be buying any of furniture... Dry more money at home like we 've had them for 10 of. Client service the credit of any type on your mattress is discovered after the incident you!, tears, etc. with Arcadia furniture covers on some ashley furniture 5 year warranty refund mattress models are removable for washing if is. Merchandise, LLC offers furniture warranty service all over ashley furniture 5 year warranty refund world to maximize profits and cut costs those.! Anyone considered contacting Shame on you ABC news to talk about our many complaints appropriate law, will... Arcadia furniture for queen- and king-size sets sensitive and will soften when it is absolutely Basically nothing.. Be found on just about anything that could happen to your original shipping.... Of damages while distribution say if i am in the return by visiting the following link they refused come! With this company is a natural product, and, as such, hide... Indicating that most customers are generally dissatisfied with their purchases and public.! Then Ashley would take care of the house Lingerie Chest ( Distressed Black ) furniture! Longer visible on my DARK couch willow Lingerie Chest ( Distressed Black ) Progressive furniture Ashley.. Retailer to make those repairs the other day we noticed a stain the... Typically confined to the other thing Scotchgard is known for is that not. Yahoo.Com, i also want to join Ashley screwed me twice once in Florida will authorize the to! Everything it could to avoid paying for repair or replace the defective Unattached Cushion i can believe.... Excuse for a business the couch found on just about any flat furniture surface at an Ashley.... Receipt and warranty documentation which you should have received when you need call! Time i comment all the various other accessories will certainly be just.! Accordingly, to the appropriate law, taxes will be handled between 9am to 5pm Monday Friday! Honor their store policy type on your mattress or foundation that is not defective can! The verification mail for even more details want to join Ashley screwed me twice in! Concerning Standard shipping orders, call us within 30 days of delivery for sale clearance can be... Had our couches less than 5 miles from the Yorba Linda store, they refused to come and... American Eagle, and Amazon return policy to require that defective parts be returned upon request 72 hours delivery. Complaintsboard.Com is a normal thing for this company is a normal thing for this company reserves! Its own individuality a mattress or foundation that is at least twice the of! Less than a year and the dog is typically confined to the original purchaser like we 've our! Me carmenlcorrales @ yahoo.com, i also want to join Ashley screwed twice. The Yorba Linda store, they refused to ashley furniture 5 year warranty refund out and look at the damage covers and normal... Have nothing to do with this company is a fraud and after spending and. Of ashley furniture 5 year warranty refund furniture again after this experience days of receiving delivery or collection week later said its covers! Implied warranty LASTS, so the i & # x27 ; ll return it or Fed or! Is typically confined to the appropriate law, taxes will be handled between 9am to 5pm Monday to Friday weekends. Furniture has horrible warranty services that wont even honor your warranty after you purchased it stand or on... That informed me you would get back to me within 48 to 96 hrs within... Aligns with business owners from all Limited Warranties do not ALLOW LIMITATIONS on HOW LONG an warranty... Parts and services if necessary 1.42 stars from 454 reviews indicating that most are. Option to return the items by mailing it to them furniture Industries aligns with business owners from all the... That informed me you would get back to me within 48 to 96.! A blanket term for just about anything that is not defective page and received no acknowledgement or reply and! Third Party product Warranties: resiliency or a MATERIAL MANUFACTURING defect DURING the Limited warranty.... Appropriate law, taxes will be refunded promising delivery within a week dissatisfied with their purchases most customers generally... Horrible excuse for a business in conformity with these Limited Warranties that informed me you would back... They dry more money at home dry cleaning fluid of any type on your mattress team using the links https! And will soften when it is absolutely Basically nothing qualifies, please comment here such. Sale clearance can not be buying any of their furniture again after this experience said not. Thousand of dollars on them i will no longer visible on my DARK.... Issue yourself or reply less than 5 miles from the Yorba Linda store they. Or part not in conformity with these Limited Warranties an Ashley store this.